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Do you use lead-core wicks in your candles?
Absolutely NOT! All of our candles use only
premium zinc-core wicks instead of the cheaper, potentially
harmful, lead-core wicks.
Are your products warranted, and if so, how
do you handle defects?
All of our products are 100% guaranteed
in materials and workmanship. Any defective
products
may be returned, with prior written approval, for a
replacement or refund, at our option.
Replacement
products will be identical or of equal or
greater value.
Is there
a minimum order amount?
No, there is no minimum order amount. We're
happy to fill your order for a single candle, several dozen, or several hundred.
Do you
charge sales tax?
Six percent state sales tax is
charged on
orders being shipped to New Jersey
addresses.
How
do I pay by credit card?
When
you are ready to purchase the
items in your
"shopping cart", simply click on the
"checkout" button, and you will be
directed to
's secure checkout
server. There you will be asked
for your existing
ID (or, if you don't have one yet,
you can provide the information to obtain one).
At that
time, you can select the payment options that suit
you.
, owned by eBay, is the world's largest
provider of
ecommerce payment services and has over 17 million
members. It costs you nothing to join and use these
services. For more information from
's website,
click here:
Can I pay by check?
Yes. You can use
's
"electronic check" payment feature; at
checkout time, just select payment by check. (This
requires that you register your checking account
information
with
prior to using it).
If you prefer to mail us a check, just
complete your shopping experience and proceed to
checkout. Then display the contents of your shopping
cart, and print this using the "print" button on
your internet browser. At checkout, before supplying
your credit card or checking account information, press the
"cancel" button to end your shopping
experience. Mail us a copy of your order along
with your
check, and we'll fill your order as soon as your check
clears. For faster service, however, we
encourage you to
use 's
electronic check payments. For more
information from
's website, click here:
How are shipping charges calculated?
Shipping charges, which include an order handling
charge, are
based on the total amount of the order.
Generally, the
larger the order, the lower the shipping rate. These
shipping charges will be added to your order at the time of checkout, and cover
only a small portion of
our actual shipping
and handling costs.
To keep your costs low, we use UPS
regular ground
delivery.
Overnight express is available at higher rates.
If
you desire overnight delivery, include this information
with
your order, and we will email you back immediately with
the
actual shipping charges, which can be billed to your
credit
card using
.
How do I redeem discount coupons?
Simply order any items you want at the regular prices by
adding them to your shopping cart, then proceed to
checkout to
the
payments page. After entering your credit
card information, be sure to note the type of discount
coupon
you have in the special instructions section.
Your account will be charged the regular prices, but
we
will include a check for the discount amount
with your
order. For example, if you have a 25 percent
discount
coupon numbered 510037, and your order totals $65.00 in
merchandise, enter the information "25 percent
discount
coupon #510037" in the
special instructions
box on the checkout page. When we ship your order, we
will enclose a rebate check for $16.25!
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